Consumer protection is a set of measures implemented by the state and social movements aimed at regulating the relations arising between the consumer (an individual purchasing goods or services for personal, family, home and other needs not related to business activities) and the subject of entrepreneurial activity – manufacturer, executor, the seller.


Consumer protection includes the establishment of specific consumer rights; forms of possible violations of rights and the mechanism of their security; liability for the violation of consumer rights.

On March 15, 1962, President John Kennedy introduced the Consumer Bill of Rights in the United States. This document established that the consumer public has the right to protection, information, choice and, in addition, the right to be heard.

The date is now celebrated annually as World Consumer Day. John Kennedy gave a speech to the U.S. Congress in which he first described the concept of “consumer” and named six fundamental consumer rights. Consumers International has added two additional points to the list of consumer rights:

The Right to Basic Needs.

The Right to Safety.

The Right to Information.

The Right to Choose.

The Right to Representation.

The Right to Redress

The Right to Consumer Education.

The Right to a Healthy Environment.